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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is every product sold from ScentsOn authentic and not fake?

We unconditionally guarantee that all products that you purchase from our website are genuine and authentic. We only work with trusted suppliers who purchase directly from the same manufacturers or distributors.

The product that I would like to purchase is out of stock. When can I expect it to be available again?

It would usually depend on the product you intend to purchase. We recommend that you contact us and quote the product that you wish to purchase. One of our friendly customer service staff will get back to you with a confirmed date of availability.

Alternatively, when a product is out of stock, you can enter your email address on the product page, and you will be notified once that particular product is back in available status.

Can I pick up my purchase?

As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store. In order to provide our customers with the very best prices, all Our products are available for delivery only. We do not offer a pickup facility.

When can I expect my order to be delivered?
Usually we deliver within 5 working days. However, it can be delayed due to various reasons such as bad weather, pandemic and fuel shortages. Please refer messages on our website/ social media for more details.
What are the delivery charges?

The delivery fee is Rs. 600/- for orders below Rs. 15,000. Free delivery for order over Rs. 15,000.

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